Terms of Service

Terms of Service

Rosalie's Nest

These terms apply when you use the Rosalie's Nest website or buy from us. Please read them carefully before you place an order.

1. About these terms

"We", "us" and "our" mean [BUSINESS NAME], trading as Rosalie's Nest. "You" means anyone who visits our website or buys from us.

By using our website or placing an order, you agree to these terms. Our Refund Policy, Shipping Policy and Privacy Policy also apply. If you don't agree, please don't use our website.

2. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law. If any part of these terms conflicts with those rights, your rights under the law apply.

3. Using our website

To place an order, you must be at least 18 years old or have permission from a parent or guardian.

You must not use our website or products for any illegal or unauthorised purpose. You must not:

  • break any law that applies to you
  • infringe our intellectual property rights or anyone else's
  • harass, abuse, insult, defame or discriminate against anyone
  • give false or misleading information
  • upload or transmit viruses or other harmful code
  • collect or track other people's personal information
  • interfere with or try to get around the website's security features
  • copy, sell or resell any part of our website without our written permission

We may suspend or end your access to the website if you seriously breach this section or if we reasonably suspect that you have. This doesn't affect orders you've already paid for or your rights under the Australian Consumer Law.

We work to keep our website running smoothly, but we can't promise that it will always be available or free of errors. We may change or stop parts of the website from time to time.

4. Orders

When you place an order, you are offering to buy the products in it. An email confirming that we've received your order doesn't mean we've accepted it. We accept your order when we dispatch it, and a contract is formed at that point.

We may decline or cancel an order, or limit the quantity, if:

  • a product is unavailable or we need to manage limited stock
  • there is an error in the price or product information
  • we reasonably suspect fraud or unauthorised use of a payment method
  • we can't deliver to your address

If this happens, we'll try to contact you using the details you gave us. We'll refund any amount you've paid for the part of the order we can't supply.

Please make sure your order, contact and payment details are complete and accurate, and let us know promptly if they change.

5. Prices, GST and import charges

Prices are shown in Australian dollars and include any GST that applies. We'll show any delivery charge before you pay. A change to our prices won't affect an order we've already accepted.

Orders with a customs value of A$1,000 or less shouldn't attract import duty. Orders above that value may attract import duty, GST and other border charges when they arrive in Australia. If these apply, they are payable by you as the importer. Please contact us before ordering if you'd like more information.

Payment details are encrypted when they are sent. Other information you send through the website may pass across different networks.

6. Delivery

Our products are shipped to you directly from our supplier in Asia. Delivery times and charges are set out in our Shipping Policy.

7. Products and product information

We take care to describe and display our products accurately. Colours can look slightly different depending on your screen. Some products are available online only or in limited quantities.

8. Errors on our website

Our website may occasionally contain errors or omissions in product descriptions, prices, promotions, delivery charges, delivery times or availability. We may correct these at any time.

If an error affects an order you've placed, we'll contact you before dispatch. You can then choose to go ahead with the corrected details or cancel for a full refund.

The general information on our website may become out of date, and we may update it at any time. This doesn't reduce your rights if a product doesn't match its description.

9. Returns and refunds

Returns and refunds are covered by our Refund Policy and your rights under the Australian Consumer Law.

Our website may give you access to tools, content or links from third parties. We don't control these third parties and aren't responsible for their websites, content, products or services. Their own terms apply, so please read them before you use them.

This section doesn't apply to products you buy from us. If you have a problem with one of our products, please contact us directly.

11. Reviews, comments and feedback

If you send us a review, comment or other feedback, you allow us to edit, copy, publish, translate and use it in any medium. We won't use it in a way that's misleading. We aren't required to pay for your feedback, keep it confidential or reply to it.

Reviews and comments must be genuine and accurate. They must not infringe anyone's rights, including copyright, trade marks or privacy. You are responsible for what you submit.

12. Privacy

Our Privacy Policy explains how we handle your personal information.

13. Our liability

Nothing in these terms excludes or limits any liability that can't be excluded or limited by law, including under the Australian Consumer Law.

Subject to that, we aren't liable for loss or damage that is caused by your breach of these terms, or by events outside our reasonable control.

14. Changes to these terms

We may update these terms from time to time, and the latest version will always be on this page. The terms in place when you place an order apply to that order. Changes won't reduce your rights under an order you've already placed.

15. Ending these terms

These terms apply until you stop using our website or we end your access under section 3. Any rights and obligations that existed before that time continue.

16. General

If any part of these terms is found to be unlawful, void or unenforceable, that part will be removed or limited as far as necessary. The rest of these terms will continue to apply.

If we don't enforce one of these terms straight away, we can still enforce it later.

17. Governing law

These terms are governed by the laws of the Australian state or territory where you live. You can bring any dispute before the courts of that state or territory.

18. Contact us

If you have a question about these terms, please contact us.

[BUSINESS NAME], trading as Rosalie's Nest


Email: info@rosaliesnest.com


Last updated: 2 November 2026